Refund Policy — DTF Market
Last updated: august 2026
All sales are final. Our products are digital and delivered instantly. Refunds are only issued in the limited cases below.
1. Our Commitment
We want every product to work for you. If you run into an issue, open a ticket on our Discord with your order ID and our team will work with you to fix it before anything else is considered.
2. Replacement Policy
If your product or account stops working within the warranty period shown on the product page, we provide a free replacement. Contact us on Discord with your order ID.
3. Refund Eligibility
A refund may be issued only if:
the product does not work and we are unable to provide a working replacement after several attempts;
the product was not as described on the product page.
Refunds are not issued for:
change of mind after purchase;
bans received while using the software;
accounts that stopped working due to misuse — changing passwords, linking personal information, and similar;
products marked "No Warranty" or sold without replacement;
issues caused by the customer's own system, where a clean Windows installation resolves the problem.
4. Time Compensation
Activating a key while the product is marked Updating is not grounds for compensation.
A ban is not grounds for compensation.
Launch problems are compensated only if reported no later than 3 days after the subscription end date, and only where the cause is on our side.
Where a Windows reinstall is required, compensation is capped at 6 hours regardless of how long it takes you.
5. Chargebacks
Contact us before opening a dispute with your bank or payment provider. An unjustified chargeback ends your access to all DTF Market products permanently and bans your account from our Discord. We contest disputes using delivery and usage evidence.
6. Contact
All support requests must be submitted through our Discord server: https://discord.gg/dtfmarket